Owning a repair shop is not easy as it requires constant sales, purchases, and other processes. In addition, many functions are going on apart from repairs, like inventory, employee management, etc. You need to look after all these processes and ensure everything is functioning smoothly to provide an excellent service. A good Repair Shop Software is an outclass addition to serve this purpose along with efficient staff and management.
First of all, you need to figure out things that you think can work for your cell phone repair shop because only you know its whereabouts. Then, as your repair shop is unique, you must design ways to make it efficient for your customers. Basically, a repair shop covers three aspects, i-e, phone repair, repair part selling, and refurbishment. You will have to work on these to maximize your repair store productivity. Increased productivity will lead to premium service.
So no matter if you have a small or large repair business, you can easily win your customer’s hearts by providing the best customer service. Here are six smashing ways to do that. Let’s dive in!
Push and Train Your Employees to Best
Technicians are your repair shop’s most valuable asset. Training and sharpening their skills will benefit your repair shop in one way or another. Repair Shop Software is one efficient way to keep track of your technicians’ tasks. Assign them tasks on a daily basis and check how much they can handle. Of course, do not overburden them. Give them market competitive salaries and motivate them timely, also give them other benefits and privileges.
Customers want instant service, and only trained technicians can make that possible. Their efficiency can improve your cell phone repair service. To enhance their productivity, you can offer them gifts, bonuses, and rewards from time to time. These initiatives will motivate them to work harder. Try to hire people that are passionate about their job in repairs. Lastly, utilize a system to keep a tab of all their activities.
Promise Less and Deliver More
Successful Mobile Phone Repair Shops are the ones that deliver the best service, and achieving it isn’t a piece of cake. First, as a repair shop owner, you need to develop trust with the customers, which is done by staying true to your promise. Staying true to your promise means that you fulfill your word of time of delivery and repairs. The best technique to do this is to set fewer expectations and deliver more. For instance, if you are absolutely sure about the repair time, then give the exact date otherwise, it’s safe to keep the time of extra one or two days because any mishap can happen. It will help you save from embarrassment, and you will stay true to your customers always.
Have A Small Chit Chat with Your Customers
Usually, technicians or owners in Mobile Phone Repair Shops are not very talkative, which is not a bad thing but communication is quite important. Some tasks are grab-and-go like screen repair or a battery change. It takes an hour or two, and if customers are in a hurry, they can wait for their cell phone to get repaired. Meanwhile, have small talk with them and ask them about their experience. In such situations, you can get valuable feedback from them. Ask their advice and opinion on their cell phones and what other problems they face on their device regularly. Give them valuable tips free of cost and gain their trust as a friend so that they won’t hesitate to come back to you.
Have A Loyalty Plan
Give value to your loyal customers by adding them to a loyalty plan. You will have the record of your old customers in the Repair Shop Software from where you can send them awards and offers. You can send them customized messages and automatically reply to their emails to maintain the quality of your service, so they never get unnoticed. Also, you can have many offers for them like giving them free accessories with the repair or doing a free for a minor problem. Give them loyalty points with every repair they get done from you. With this strategy, not only will customers be happy with your customer service, but you can retain them for a longer time because they will keep coming to you to utilize their points.
Value Their Feedback
Feedback is valuable, whether it’s constructive or destructive. You can learn both ways. You can feature customers’ positive feedback on the customer-facing display so that whoever comes to the shop sees it and is encouraged to shop from you. These testimonials are living proof of your good customer service, and new customers will trust you. As far as negative feedback is concerned, you can learn from it and make amendments to your service for the future.
Be There for Your Customers 24/7
These days customers hate to wait, and you are lagging in your service if you are still making them wait to connect to your call agents. Now there is a facility of chatbots, emails, text messages, etc., which can help you respond to your customer abruptly. Provide access to your services to customers in the comfort of their couches. When they visit you at the store, display everything at the customer-facing display so that they have no problem figuring it out. This will enhance customer satisfaction, and your cell phone repair shop will be their safe home for device repair.
To conclude, I would say that it completely depends on your techniques and the way you handle your customers because you know them better than anybody else. For a proper roadmap, follow these points and see the difference.